Privacy Policy of Hi Baji – Data Protection

1. Introduction

This privacy policy applies to all services provided by hi baji through our website at hi-baji.org and our mobile application. When you create an account, make a deposit, play a game, or even just browse our site, hi baji may collect certain information about you. This policy is here to explain exactly what happens with that information.

We understand that privacy matters, especially when real money is involved. That is why hi baji has built its data handling practices around the principles of transparency, minimal collection, and strong security. We only collect what we need, we use it only for legitimate purposes, and we protect it with industry-standard measures. If you have any concerns about how hi baji handles your data, we encourage you to read this entire policy and reach out to our support team with questions.

2. Data We Collect

Hi baji collects different types of personal data depending on how you interact with our platform. Here is a breakdown of the categories:

Information You Provide Directly

• Registration details — your full name, date of birth, email address, phone number, and residential address when you create a hi baji account.
• Identity verification documents — copies of your national ID card, passport, utility bills, or bank statements submitted during the KYC process on hi baji.
• Payment information — details of the payment methods you use to deposit and withdraw funds, including bKash, Nagad, Rocket, or bank account numbers.
• Communication records — messages you send to hi baji customer support via live chat, email, or any other channel.

Information Collected Automatically

• Device information — your device type, operating system, browser version, and screen resolution when you access hi baji.
• Usage data — pages you visit, games you play, time spent on the platform, betting patterns, and navigation behaviour on hi baji.
• Connection data — your IP address, internet service provider, and approximate geographic location.
• Cookie data — information stored by cookies and similar tracking technologies as described in the Cookies section below.

3. How We Use Your Data

Hi baji uses your personal data for the following purposes, and we do not use it for anything beyond what is described here:

• Account management — to create, maintain, and verify your hi baji account so you can access all platform features.
• Transaction processing — to process your deposits, withdrawals, and any financial transactions on hi baji securely and accurately.
• Legal compliance — to meet our regulatory obligations, including age verification, anti-money laundering checks, and responsible gaming requirements.
• Platform improvement — to analyse how players use hi baji so we can improve our games, features, and overall user experience.
• Security and fraud prevention — to detect and prevent fraudulent activity, unauthorised access, and other security threats on hi baji.
• Customer support — to respond to your enquiries, resolve issues, and provide assistance when you contact hi baji support.
• Promotional communications — to send you information about new games, bonuses, and offers on hi baji, but only if you have opted in to receive such communications. You can opt out at any time.

4. Data Sharing

Hi baji does not sell your personal data to third parties. Period. We may share your information only in the following limited circumstances:

• Payment processors — we share necessary transaction details with payment providers like bKash, Nagad, and banking partners to process your deposits and withdrawals on hi baji.
• Game providers — certain technical data may be shared with our game suppliers to deliver gaming content and resolve technical issues.
• Regulatory authorities — hi baji may be required to share player data with regulatory bodies or law enforcement agencies when legally obligated to do so.
• Service providers — we work with trusted third-party service providers for hosting, analytics, and security. These providers are contractually bound to protect your data and use it only for the purposes we specify.

All third parties that receive data from hi baji are required to maintain the same level of data protection that we uphold ourselves. We conduct regular reviews of our partners to ensure compliance.

5. Cookies and Tracking Technologies

Hi baji uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

Types of Cookies We Use

• Essential cookies — required for the basic functioning of the hi baji website, such as keeping you logged in and processing transactions. These cannot be disabled.
• Performance cookies — help us understand how players navigate hi baji so we can identify and fix issues, improve page load times, and optimise the user experience.
• Functional cookies — remember your preferences such as language settings and display options on hi baji.
• Analytics cookies — provide aggregated, anonymised data about site traffic and usage patterns to help us make informed decisions about platform development.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of hi baji and limit your ability to use some features.

6. Data Security

Protecting your personal data is a top priority for hi baji. We implement a comprehensive range of technical and organisational security measures to safeguard your information against unauthorised access, alteration, disclosure, or destruction.

All data transmitted between your device and hi baji servers is encrypted using SSL/TLS technology. Our databases are protected by firewalls, access controls, and intrusion detection systems. We conduct regular security audits and vulnerability assessments to identify and address potential risks. Employee access to personal data is restricted to authorised personnel who need it to perform their job functions, and all staff receive regular data protection training.

While hi baji takes every reasonable precaution to protect your data, no system is completely immune to security threats. We encourage you to protect your account by using a strong, unique password and never sharing your login credentials with anyone.

7. Data Retention

Hi baji retains your personal data only for as long as necessary to fulfil the purposes described in this privacy policy or as required by law. When your data is no longer needed, we securely delete or anonymise it.

• Account data is retained for the duration of your active account on hi baji and for a minimum of five years after account closure to comply with regulatory requirements.
• Transaction records are kept for a minimum of seven years as required by financial regulations.
• Communication records are retained for two years after the last interaction.
• Cookie data expires according to the lifespan of each cookie type, ranging from session-based to a maximum of 12 months.

8. Your Rights

As a hi baji player, you have the following rights regarding your personal data:

• Right to access — you can request a copy of the personal data hi baji holds about you at any time.
• Right to correction — if any of your personal data is inaccurate or incomplete, you can ask hi baji to correct it.
• Right to deletion — you can request that hi baji delete your personal data, subject to our legal retention obligations.
• Right to restrict processing — you can ask hi baji to limit how we use your data in certain circumstances.
• Right to data portability — you can request your data in a structured, commonly used format so you can transfer it elsewhere.
• Right to object — you can object to hi baji processing your data for marketing purposes at any time.
• Right to withdraw consent — where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact hi baji customer support. We will respond to your request within 30 days.

9. Protection of Minors

Hi baji does not knowingly collect personal data from anyone under the age of 18. Our platform is strictly for adults only. If we discover that a minor has created an account on hi baji, we will immediately close the account and delete all associated personal data. If you believe a minor is using hi baji, please contact our support team so we can take appropriate action.

10. Updates to This Privacy Policy

Hi baji may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the "last updated" date at the top of this page will be revised. For significant changes, hi baji may notify you via email or through a prominent notice on the platform. We encourage you to review this policy periodically to stay informed about how hi baji protects your data.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or how hi baji handles your personal data, please contact us at:

[email protected]

Our data protection team will review your enquiry and respond as quickly as possible. Hi baji is committed to resolving any privacy-related concerns promptly and transparently.